FAQ
FAQ — managers and staff
The operational questions from the people who actually run the nights.
Common questions
Do I approve every booking?
Yes, by default. You see the party, the time, any note and the guest's history before deciding.
Can I move someone to a different table?
Yes, by dragging on the live floor, and every move can be undone. If the guest chose their own table you can move them but not send them back to an unassigned queue.
Why does a table say 'held' when nobody is there?
Someone is mid-checkout for it. If they walk away it frees itself within a couple of minutes.
Can I add a walk-in?
Yes — name, phone, party size, time. It behaves like any other booking.
Can I see settings or payments?
No. Those are the owner's. Managers get the operational side.
Someone's code says 'already scanned'. What do I do?
It tells you when it was first scanned. Either they have come back in, or somebody used their screenshot. It is information, not an accusation.
My bookings have disappeared.
Check which venue is selected. It is the answer far more often than anything else.
Do I have to scan people if I recognise them?
Yes. Arrival data, no-show numbers and promoter payouts all come from scans.
Can I work from my phone?
Yes — manager mode in the app. The floor plan editing and setup screens are in the panel.
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