The venue journey

Bookings arrive as requests. The venue reviews them, accepts or declines, and — in assign mode — puts them on a table.

What the venue does

1. Open the reservations list. It is forward-looking by default: today and ahead.
2. Filter by status, or search for a guest.
3. Open a request. It shows the party, the time, any note, any packages, and the guest's history at this venue.
4. Accept or decline. The guest is told either way.
5. In assign mode, drag the booking onto a table on the floor plan.
6. On the night, the door scans them in.

Guest history at the point of decision

When a manager opens a request, they can see what this guest has done at this venue before — previous visits and any notes staff left. That is the difference between accepting a regular and accepting a name.

Walk-ins

Staff can create a booking themselves for someone who walked in, with a name and phone number and no Spotly account. Those bookings behave like any other on the floor.

Important notes

In guest-picks mode a manager can move a booking to another table but not send it back to an unassigned queue. The guest chose a table and is expecting one.