Chapter 07
Payments
How money reaches the venue, what Stripe verifies, and what to say when a venue asks who holds the cash.
- 01How Spotly payments workWhere the money goes, who holds it, and the sentence that answers the whole question.
- 02Payment providers by marketWhich processor a venue uses, and why it depends on where they are.
- 03Stripe Connect — what it isWhy a venue sets up an account with Stripe, and what Spotly can and cannot see.
- 04Connecting Stripe, step by stepWhat happens on screen, what to prepare, and where people get stuck.
- 05Payment status and what it meansFive words, what each one is telling you, and what to do next.
- 06Getting paid — payoutsWhen the money reaches the venue's bank, and who controls that.
- 07Service fees, plainlyWhat Spotly takes, who pays it, and the fact that you set it yourself.
- 08Refunds and chargebacksWhat happens when money has to go back, and what Spotly does and does not automate.
- 09Payment troubleshootingSymptoms, real causes, and the check that tells them apart.
- 10What we are building nextPlannedPlanned improvements to payment onboarding. None of this exists yet.