Stripe Connect — what it is

Stripe Connect gives the venue its own payment account inside Spotly's platform. The venue's money lands there. Stripe verifies who the business is and who owns it, using its own secure pages — not Spotly's.

Why a venue cares

It is the answer to "who holds my money" and "who has my bank details". The venue's money is in the venue's account, and their bank details were given to Stripe, not to Spotly and not to you.

What Stripe asks the venue for

Stripe is a regulated payments company, so it has to verify a business before it can pay it. It typically asks for:

• The legal business details
• Who owns and controls the business
• An identity document for the authorised representative
• A bank account to be paid into

All of this is entered on Stripe's own pages. Spotly does not see it and does not store it.

What you must never do

Important notes

Never collect a venue's bank details, ID documents, ownership information or tax numbers yourself. Not by email, not by WhatsApp, not "to save them time", not to type in on their behalf.

If a venue tries to hand you a passport photo or an IBAN, stop them and point them at Stripe. This is not bureaucratic caution — handling it yourself is a real legal problem for you and for Spotly.

Who has to do it

The venue's authorised representative — someone who can legally act for the business. A partner can sit next to them and explain each step. A partner cannot complete it for them.

The 30-second explanation

Payments run through Stripe, who handle this for millions of businesses. You set up an account directly with them — they verify your company and take your bank details on their own site. We never see any of it. Once you are verified, money from your guests goes straight to you.

Say this out loud. It is written to be spoken, not read.