Payments
How Spotly payments work
Where the money goes, who holds it, and the sentence that answers the whole question.
A guest pays with their card. The money goes to the venue's own payment account, minus Spotly's fee. Spotly never holds the venue's money and never touches its bank account.
Why a venue cares
Every venue owner asks a version of "so you hold my money for a month". The answer is no, and it is a genuinely strong answer — say it early and the rest of the conversation gets easier.
How it works
- The venue connects its own payment account. For Germany and Denmark that is Stripe.
- A guest pays at checkout — card, Apple Pay or Google Pay.
- The payment is split at the moment it is taken: Spotly's fee is retained, the rest is sent straight to the venue's account.
- The venue's payment provider pays it out to their bank on their own schedule.
Spotly is never in the middle
There is no Spotly wallet, no holding period and no manual payout run. The split happens as the charge happens.
Two different Stripe relationships — do not confuse them
| Thing | What it is |
|---|---|
| The venue's connected account | Where the venue receives guest money |
| The venue as a customer | How Spotly bills the venue for its subscription and extras |
Same company, opposite directions. When a venue says "my Stripe", find out which one they mean.
The 30-second explanation
Your customers pay by card, straight into your own account. We take our fee at the moment of the sale and the rest is yours — we never hold your money and we never see your bank details. You set up the account yourself, directly with Stripe, and they pay you out on their normal schedule.
Say this out loud. It is written to be spoken, not read.
Important notes
Spotly does not give tax or legal advice, and neither does this Hub. What a venue must declare, and how, is between them and their accountant.
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