Payments
Payment status and what it means
Five words, what each one is telling you, and what to do next.
A venue's payment setup is always in one of five states. Each one has a different next action, and knowing which is which saves a lot of guessing.
| Status | Means | What to do |
|---|---|---|
| Not started | No account created yet | Start onboarding |
| Action required | Stripe is waiting on something from the venue | The venue opens Stripe and supplies it |
| Under review | Everything submitted, Stripe is checking | Wait |
| Payments enabled | Verified. The venue can take money | Nothing |
| Restricted | Was working, now blocked by Stripe | The venue opens Stripe — there is a reason there |
Screenshot to be captured · From Admin, Settings, Payments
What a connected venue looks like. Anything other than Payments enabled means they cannot charge a card.
payments-statusThe one that matters for going live
Payments enabled. That is the state that means the venue can actually charge a card. Anything else means it cannot.
What a partner does not see
The specifics of what Stripe is asking for are not shown to a partner, and that is deliberate — those details are the owner's personal identity and business information. A partner sees the state, how long it has been in that state, and whether a reminder has been sent.
The venue owner sees Stripe's own wording, because it is about them and only they can act on it.
Important notes
Do not treat "the venue completed onboarding" as "payments work". Check that the status actually reads Payments enabled. There is a known gap where a venue's stored status can lag behind reality — if a venue insists they finished and the panel disagrees, escalate rather than sending them through onboarding a second time.
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