Chapter 11
Troubleshooting
Real symptoms, their real causes, and the check that tells them apart.
- 01An event is not visible to guestsFour checks, in order. The first one is usually it.
- 02A guest cannot buyThe on-sale message, and the other reasons a purchase gets refused.
- 03Stripe says not connectedWhat each state means and what to do — including the one where you must not retry.
- 04Money has not arrivedCharges and payouts are two different switches.
- 05A guest cannot find their ticketWhere it actually is, in each of the three cases.
- 06A QR code will not scanSix causes, cheapest to check first.
- 07A package does not appear at checkoutAlmost always scope. Three things to check.
- 08The floor plan will not saveTwo real blocks, and the one that is not a bug.
- 09Someone cannot sign into the panelThree causes, and they look identical from the outside.
- 10An event shows the wrong day or timeA known limitation, stated honestly.