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Troubleshooting

Troubleshooting

A package does not appear at checkout

Almost always scope. Three things to check.

The venue created a package and guests cannot see it.

1. Event scope

If the package names specific events, it only appears at those. Leaving the event list empty means "at every event" — which is the opposite of what people expect, and is usually the fix.

2. Table scope

If the package names specific tables, it only appears when one of those tables is being booked. A guest not choosing a table will never see it.

3. Requires a reservation

If that is set, the package cannot be bought on its own.

Also check the ordinary things

Is it active? Is it paused? Is it inside its sales window? Is it in stock?

Important notes

The "Includes…" line a guest sees is built from bundled tickets, not from the "includes" list a venue typed. A venue that filled in that list and sees no change on the guest side is not doing anything wrong — it does not render today.

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