Someone cannot sign into the panel

Somebody is trying to get into the admin panel and cannot, or gets in and sees nothing.

1. It is a guest account

A consumer account is refused at the door of the admin panel. They need staff access on that email — the same address upgraded, not a second account.

2. They are not attached to the venue

They sign in fine and see nothing useful, because they were never added. The owner adds them in Settings → Staff.

3. Wrong venue selected

Someone attached to several venues can be looking at the wrong one and conclude their data is gone. Check this before anything else — it takes five seconds and it is frequently the answer.

Important notes

There is no invitation email for staff. The person must have signed up before they can be added. An owner who "added" an email that has no account behind it has added nothing.