Go-live checklist

The list to run before you tell a venue they are live. Every item is something a guest or a manager will hit on the first night if it is missing.

The venue exists and looks right

• Name, address and the map pin are correct
• Description is written and reads like the venue, not like a form
• Cover and profile images are real photographs, not placeholders
• Gallery has several photos
• Opening hours are set for all seven days
• Contact email and phone are ones somebody actually reads

People can get in

• The owner can sign into the admin panel
• At least one manager has their own account
• Door staff have their own accounts and can sign into the scanner

Reservations work

• A floor plan exists and is set active
• Tables have seats, prices and useful names
• The booking mode is the one the venue wants
• A test booking has been made, accepted and scanned

Selling works

• Payments status reads Payments enabled — if the venue will take money
• At least one event exists, is tagged, and is published
• Ticket types are active and inside their sales window
• A test purchase has been made and the ticket scanned

The venue knows what to do

• They know where reservations arrive and how to accept one
• They know how to open the live floor
• They know how the door scans people in
• They know who to contact when something is wrong

Important notes

A venue that will take money is not live until payments actually work. A venue record existing is not the same as a venue being operational. Check the status reads Payments enabled before you say the word "live".