Chapter 04
Reservations
Tables, floor plans, approvals and the two booking modes — the product most venues buy first.
- 01Reservations overviewHow table bookings work on Spotly, and why the floor plan is the thing venues react to.
- 02The two booking modesGuests pick their own table, or the venue assigns it. One setting, and the most misunderstood one.
- 03The guest journeyBooking a table, step by step, on the app and on the web.
- 04The venue journeyWhat the venue does with a booking, from request to arrival.
- 05Floor plans, areas and tablesThe plan of the real room that everything else hangs off.
- 06Availability and time slotsWhat "free" actually means for a table, and why a table can be busy with nobody sitting at it.
- 07Free and paid reservationsWhen a table booking involves money, and when it does not.
- 08Reservation statusesThe four states a booking can be in, and what each one means to the guest.
- 09Packages and add-onsBottle service, platters and deals — the highest-value thing a club sells.
- 10Offers and discountsCutting a price or adding a perk, scoped to a table, a date or an event.
- 11Walk-ins and manual bookingsPutting someone in the book who never touched the app.
- 12No-shows and guest notesKnowing who did not turn up, and remembering why it matters next time.
- 13Cancellations and refundsWhat happens when a booking is called off, and who does what.
- 14Beach umbrellas and boat toursTwo verticals that only apply to some venues, but are fully built.