Reservations
Reservation statuses
The four states a booking can be in, and what each one means to the guest.
Four states, and the guest is told about each transition.
| Status | Means | The guest sees |
|---|---|---|
| Pending | Requested, awaiting the venue | "Requested" — not yet a booking |
| Confirmed | The venue accepted | Confirmation, with the entry QR code |
| Declined | The venue refused | Told, so they can try elsewhere |
| Cancelled | Called off after being confirmed | Told |
Alongside the status, a paid booking has its own payment state — pending, paid, failed or refunded.
After the night
Two more facts get recorded: whether the guest showed up (set by scanning them in at the door), and whether the booking was processed as a no-show.
Important notes
Two known email bugs are fixed in code but not yet deployed: a free reservation, and a beach booking whose umbrellas were assigned, can both send the guest a "Reservation Confirmed" email — with the entry QR — before the venue has accepted it. Until that ships, do not demo a free reservation end to end, and warn a venue if it happens to them.
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