Quantities and inventory

Each ticket type tracks four numbers: how many exist in total, how many are held by someone mid-checkout, how many are sold, and how many the venue gave away. A venue watching the panel during a busy on-sale will see these move without anyone touching them.

The four counters

Available to buy is total minus held minus sold.

Held stock releases itself

If a guest starts paying and walks away, their tickets are held — otherwise two people could buy the last one. Spotly releases abandoned holds automatically, every couple of minutes. A venue that sees "3 held" on a tier nobody is buying does not need to do anything; it clears itself.

This is worth mentioning during a busy on-sale, because a venue watching a sold-out tier show three held tickets will otherwise think it is broken.

Important notes

A ticket that comes bundled inside a package does not draw down that tier's allocation. The tier's total is the standalone allocation only. So a venue selling 100 GA tickets and 20 packages that each include entry is admitting up to 120 people, not 100. Set capacity accordingly — this catches people out.

Common questions

Can a venue add more tickets to a tier that sold out?+

Yes — raise the total and it becomes buyable again.

What does an uncapped tier show as capacity?+

Nothing finite. Uncapped tiers cannot contribute to a "if everything sells" figure, so the event console counts them separately rather than pretending they are zero.

Does a refunded ticket go back into stock?+

The ticket is marked refunded and stops being valid at the door. Treat the allocation as something the venue should check rather than assume.