Ticketing
The ticket and its QR code
What the guest ends up holding, and what the code at the door actually is.
Every ticket sold is its own record with its own QR code, belonging to one guest. Ten tickets in one order are ten separate codes, so a group can split up and arrive separately.
Where the guest finds it
- In the app, under My Passes, grouped by event with the soonest first.
- On the web, on their profile.
- By email, in the confirmation.
What the code is
A unique token per ticket. It carries no personal information — the door app resolves it against Spotly and gets back the guest, the tier and whether it has already been used.
That matters for two reasons. A screenshot works, because the code is just a token. And a leaked screenshot is not a second ticket, because the first scan marks it used.
Ticket states
| State | Means |
|---|---|
| Issued | Valid, not yet used |
| Checked in | Scanned at the door, with a timestamp |
| Refunded | Money returned; no longer valid |
| Cancelled | Void |
Important notes
Spotly has no Apple Wallet or Google Wallet passes yet. Guests carry tickets in the app, on the web or by email. A venue that asks about Wallet should be told it is not there today.
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